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Return Policy

1 Images of Products on this site are for reference only and may not correspond exactly to Product description. Customer shall not be entitled to return a Product on the basis that it does not correspond exactly to its on-line image.

2 Aqua House shall assume no obligation or liability for any advice or information provided with Products displayed on this site and shall not be responsible for any inaccuracy or misstatement of any such information.

3 Aqua House shall use reasonable efforts to ensure that orders are correctly fulfilled and shall deal with any discrepancies in the following manner:
  a. If any Product proves to have been delivered or provided for pick-up in a damaged condition, past its expiry date, omitted in the delivery/pick-up, or if the wrong Product is delivered/ provided for pick-up, Aqua House shall either refund to the Customer the Price of that Product, or replace the Product. Customers must notify info@aquahouse.hk within 14 days of receipt of the delivery or order pick-up.
  b. If any Product which was not included in the Customer's order is delivered to the Customer or provided by pick-up by mistake, Aqua House shall collect the wrong Product delivered.
  c. If the Customer has been charged for a Product which has not been delivered/picked-up, Aqua House shall refund to the Customer the Price of that Product as originally charged to the Customer.
  d. If a Customer is charged more than the Price of a Product, Aqua House shall refund to the Customer the difference.
  e. Aqua House will not refund or exchange goods or rectify discrepancies 30 days after delivery.

4 Aqua House’s liability to any Product delivered is limited to refund or replacement specified above. All other remedies are excluded.

5 Refunds shall be credited at Aqua House’s option.

6 Aqua House reserves the right to reject Product return/exchange or refund requests if original receipt is not presented

7 In case of dispute, Aqua House reserve the right of final decision.